Service Technician

Job Summary

A Service Technician is responsible for providing technical support, maintenance, and repair services for copiers, printers, and multifunctional devices. This role involves diagnosing hardware and software issues, performing preventive maintenance, and resolving technical problems to ensure optimal performance and reliability of office equipment.

Job Responsibilities:

Equipment Maintenance and Repair

  • Conduct routine maintenance tasks, including cleaning, lubricating, and replacing parts, to keep copiers, printers, and multifunctional devices in optimal working condition.
  • Diagnose hardware and software problems, troubleshoot mechanical issues, and perform repairs or component replacements as needed to resolve technical issues promptly.
  • Test and calibrate equipment settings, configurations, and performance parameters to ensure accurate output quality and consistent operation.

Technical Support and Troubleshooting

  • Respond to service calls and customer inquiries regarding copier and printer issues, providing remote or on-site technical support to diagnose and resolve problems.
  • Provide guidance and instructions to end-users on operating copiers and printers, troubleshooting common issues, and performing basic maintenance tasks.
  • Collaborate with manufacturers, vendors, and technical support teams to escalate complex issues, obtain technical assistance, and implement solutions.

Parts and Supplies Management

  • Maintain an inventory of spare parts, supplies, and consumables for copiers and printers, ensuring adequate stock levels to support repair and maintenance activities.
  • Order replacement parts and supplies from authorized vendors or suppliers, track shipments, and verify received items for accuracy and quality.

Documentation and Reporting:

  • Document all service activities, including equipment inspections, repairs, and maintenance tasks, using service tickets, work orders, or electronic record-keeping systems.
  • Generate reports on equipment performance, service history, and maintenance activities, providing insights and recommendations for improving service efficiency and customer satisfaction.

Customer Service and Relationship Management

  • Interact professionally with customers, colleagues, and other stakeholders, demonstrating excellent communication skills and a customer-centric approach to service delivery.
  • Provide timely updates to customers on service status, repair progress, and resolution timelines, ensuring transparency and accountability throughout the service process.
  • Identify opportunities to enhance customer satisfaction, gather feedback, and address customer concerns or complaints promptly to ensure a positive service experience.

Qualifications and Skills

  • High school diploma or equivalent; technical training or certification in electronics, information technology, or related fields is preferred.
  • Proven experience as a copier and printer service technician, with expertise in diagnosing and repairing a variety of office equipment models and brands.
  • Strong technical aptitude and troubleshooting skills, with the ability to analyze complex problems and implement effective solutions.
  • Familiarity with copier and printer hardware, software, and networking protocols, including understanding of printing technologies and imaging processes.
  • Proficiency in using diagnostic tools, testing equipment, and service manuals to diagnose and repair copier and printer issues.
  • Excellent customer service skills, with the ability to interact professionally with diverse customers and colleagues in a fast-paced environment.
  • Valid driver’s license and reliable transportation for traveling to customer locations as needed.

Please submit your resume using the form below and our hiring manager will contact you if we are interested in scheduling an interview.

Apply Today

  • Max. file size: 256 MB.